Terms & Conditions

I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase.  If you fail to cancel within the 24 hour time frame, I may have already shipped the item out, in which case you will be liable for return postage.

The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale

RETURNS POLICY

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

REFUNDS

Refunds may take up to 7 days after receipt of returned item.  Your refund will be via the same method used to purchase which is Stripe.

ITEMS DAMAGED IN TRANSIT

If an item arrives damaged in the post, then it's imperative you take photos of both packaging and item and send to me. Without this I cannot offer refunds as Royal Mail do not offer compensation without photos of damaged goods.

There are no refunds on items that are damaged until the item is returned to Demelza Designer Knitwear. When I receive it, you will get your refund plus the postage it cost to return the damaged item to us.

Demelza Designer Knitwear are not liable for any damage to your products that occurs in your home due to breakage, knocking, dropping etc.   We are only liable while your item is in transit.  Once it has been signed for and accepted all other damages are void.

ALWAYS ENSURE YOU RETURN ITEM WITH ADEQUATE PACKING. FAILURE TO DO THIS MAY RESULT IN YOUR REFUND BEING REJECTED.

INCORRECT ADDRESS ENTRY FROM THE BUYER
If you enter an incorrect address for your purchase I cannot refund or return item once it has been sent out and you fail to receive it. As I send out my items often on the same day of order or within 24 hours, it's vital you double check your address input for errors before purchasing.

If funds are not received in my account within four days of placing the order, I reserve the right to cancel the sale and relist the item/s.

All items are shipped within the UKRoyalMail 48-hour tracking service with a tracking number. This ensures that you will receive your item safely. I DO NOT SHIP INTERNATIONALLY.

Processing times are 1 to 3 working days (not weekends).

Royal Mail do not designate safe places to leave items in the same way couriers do. I will always let you know what day I post out. Any parcels that are left in a bin, doorstep, or other 'safe place' and go missing, will not warrant a refund and insurance on them is void.

Demelza Designer Knitwear cannot be responsible for delays in postage.

I do custom orders on some items. Just drop me a message if you're curious.

PLEASE READ THE FULL DESCRIPTION OF MY ITEMS BEFORE YOU PURCHASE.

If you receive an item that has been damaged during shipping, please contact me with clear photos of the damage. The original packaging must be kept while the postage carrier deals with the issue. Not adhering to this will delay or block compensation.

For returns my address is
Gail Pingree
3, Carriage Parc,
Goonhavern,
Truro, Cornwall

TR4 9QW

Demelza Designer Knitwear may change the terms of these Terms and Conditions either because of changes in our business, or due to changes in governing law of the UK.